The subjects of Brandwashed are marketing and branding,
both of which are designed to drive consumer buying, but in different ways. The
function of marketing is to detect a
need and to inform consumers as to the existence of the product and includes
pricing, promotion and distribution. The intent of branding is to establish a
link between the consumer and the product, using psychological mechanisms to
establish brand loyalty. The book title suggests that branding may act as a
form of brainwashing, wherein the consumer is psychologically bonded to the
brand. Furthermore, it implies that at times, the employed methods are
illegitimate and that consumers must be alert to this form of coercion. The
fact that sellers use advertisements to usurp the minds of potential buyers is an
important subtext of the book. Ads that are effective often have an emotional
content that penetrates our unconscious, and makes us subservient to our hidden
desires that are often rooted in fear, anxiety, self-image and sexual interest.
This book explores each of these issues in depth.
This is not the
first book to address the use of psychological methods in order to motivate
consumer preferences. In 1957, Vance
Packard published a groundbreaking book whose premise was that unconscious
desires determine consumer-buying preferences. He proposed that access to the buyer’s
unconscious is essential to effectively motivate consumer buying. The name of
the book was The Hidden Persuaders. The book advanced the use of Motivational
Research to uncover consumer desires, which remained buried in the unconscious.
Freud contended that the unconscious is the seat of forbidden desires, often related
to sexual feelings. Since these desires are repressed they are inaccessible to
routine questioning, and require psychoanalytic techniques to bring them out
into the open. The Packard book explores these methods in fine detail. Whether
these methods are as valid for populations as for individuals is discussed in
one of the final chapters of the Packard book.
Brainwashed
picks up where the Hidden Persuaders
left off. The author contends that psychological forces responsible for
consumer preferences are the products of neurologic mechanisms. The author
discusses in detail the role of neurologic imaging as a method to uncover
neurocircuits responsible for decision-making. He thus moves
from psychological mechanisms to anatomic and physiologic determinates of
buyers’ thoughts.
Unexpectedly, he comes to the conclusion that
peer pressure is the most powerful stimulus for consumer buying. The author contends that identification with trusted
peers primes the consumer pump. Along with peer pressure is celebrity
endorsements. Identification with
celebrities is central to consumer self-image supporting the contention that
consumers must be proud to choose certain products. In all cases, trust is the
essential ingredient of the power of the suggestion. An interesting chapter in
support of the power of peer pressure depicts an imaginary family called the Morgensons
who by their very presence in the community impels consumer preferences by example, contiguity and suggestion. The Morgensons
are modeled on the Jones’s, a TV family whose goal was to make buying
suggestions to the community The Magnesusns consisted of a family of people,
who like the Jones’s suggested products to the community. The conclusion of
this study is that community pressure is the most effective motivator of
consumer buying.
The most powerful and
startling chapter in the book is entitled Every
Breath You Take, They’ll be watching. It is no accident that this title reflects
paranoid ideation.. This chapter deals with what the author refers to as mega
data mining, a practice by which sellers accumulate personal information from a
variety of sources in efforts to plumb the minds of potential buyers. This
chapter is both illuminating and frightening in its implications. Whether it be Facebook or Google, our use of
social media makes it possible for third parties to uncover facts about us that
we always assumed were private. Similarly, by monitoring our wandering through
supermarket aisles sellers accumulate first hand knowledge of our consumer interests.
Most importantly, and unbeknownst to us these data are shared with a variety of
providers. All of us have had the experience of researching a subject on the internet, only to receive an
e-mail or coupon related to these activities, almost immediately. We assume
that these are just coincidences, but an author points out, in marketing,
nothing is a coincidence. This chapter is not to be recommended to those who
are influenced and frightened by paranoid thoughts. Such thoughts are accompanied by fear that
there is a conspiracy to influence oneself. There is an old joke that being
paranoid does not exclude the possibility of actually being followed and
monitored.
Unlike the Vance
Packard book there is no chapter on ethics and morality. Is it right to use
hidden methods to influence peoples behavior based on hidden desires, sexual
interests, anxieties, fears etc.? We
have come a long way since Vance Packard wrote the Hidden Persuaders. New
techniques have been developed which allow one to probe the minds of potential
buyers. The author warns that companies are “collecting information about us
without our knowledge, not just our buying habits but about everything about
us-our race and sexual orientation; our address, phone number and real-time
location “ It brings to mind Orwell’s nightmare about big brother is watching
you. We would be well advised to heed the warning of Vance Packard in his
conclusion of his book “they try to invade the privacy of our minds. It is this
right to privacy in our minds, -the right to be rational or irrational- that we
must strive to protect”. Perhaps this book will be adequate warning to those captivated
by issues of marketing and branding.
What Brandwashed
does not deal with is the role of branding in political races. Such branding
has far more consequences than whether people buy Wheaties. Studies of what
determines political choices have found that people rarely vote based on
professed policies. Their vote comes from the gut, from their perceptions of
whether the political choice supports them as people. Thus the election of Donald Trump was
undoubtedly determined by populism, with the notion that he favored a sub
segment of the population at he expense of others.
The main problem with
this book is that in its intent to be user friendly, the author falls prey to a
writing style that is chatty to the point of being distracting. The writing
meanders and it is difficult to discern the author’s intention to provide a
cogent massage. One becomes unsure of
the direction that the author is taking and becomes lost in the pointless
verbiage. Each chapter is headed by a cute title which in its opaque way
suggests the subject to be discussed but leaves it to the reader to decipher its
meaning. Fortunately, the author rescues himself and the reader with a few
sentences at the end of each chapter, which summarizes the message
Another major
problem with the book is that it frequently asserts outright falsehoods and half-truths,
disguised as established facts. An example is the reference to hand washing and
the use of hand lotions to prevent the flu. The author argues that hand washing
cannot protect against organism spread by aerosolization. He overlooks the fact
that such aerosols alight on objects in the environment and are transferred to
the airways by tactile transfer of organisms. A bit of fact checking would have
been helpful. None the less, the book is thoughtful and encourages us to examine critically the methods that marketers
use to influence our buying choices.
Post by Arthur Banner
Post by Arthur Banner